At MakeupStore.co.in, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we offer a hassle-free returns and refund policy within 7 days of receiving your order.
**Eligibility Criteria:**
– To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it.
– The item must be in its original packaging.
– Returns must be initiated within 7 days of receiving your order.
**Initiating a Return:**
To initiate a return, please contact our customer support team within 7 days of receiving your order. You can reach us via email, phone, or live chat. Please provide your order number and details about the item you wish to return. Our team will guide you through the return process and provide you with a return authorization.
**Return Shipping:**
– Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
– We recommend using a trackable shipping service to obtain proof of postage for return shipments.
**Refund Process:**
– Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
– If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
**Exchanges:**
If you wish to exchange an item for a different color, size, or product, please contact our customer support team to initiate the exchange process. Exchanges are subject to availability.
**Damaged or Defective Items:**
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on your preference.
**Non-Returnable Items:**
Certain items are not eligible for return or refund, including:
– Gift cards
– Final sale items
– Personal care items (e.g., makeup brushes, skincare products) that have been opened or used
**Policy Modifications:**
Makeupstore.co.in reserves the right to modify or update this Returns and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase from MakeupStore.co.in, you agree to abide by the terms and conditions of this Returns and Refund Policy.
If you have any questions or concerns about our Returns and Refund Policy, please don’t hesitate to contact our customer support team. We’re here to help!
